We offer a 30-day return policy for all unworn items in their original condition with tags attached.

Return Process:

• Contact our customer service team
• Receive return authorization
• Package items securely
• Ship using provided label

Please note: Return shipping costs may apply for non-defective items.

Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery.

Shipping Options:

1. Standard (3-5 days) - Free on orders over $50
2. Express (1-2 days) - $15
3. Overnight - $25

Visit our shipping page for more details.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

International Shipping Info:

• Processing time: 1-2 business days
• Delivery time: 7-21 business days
• Customs fees may apply
• Free shipping on orders over $100

Note: Some restrictions may apply to certain countries.

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Tracking Steps:

1. Check your email for tracking information
2. Click the tracking link provided
3. Enter tracking number on carrier website
4. Monitor real-time updates

You can also track orders in your account dashboard.

We accept all major payment methods for your convenience and security.

Accepted Payment Methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are secured with 256-bit SSL encryption for your protection.

Finding your correct ring size is important to ensure your ring fits comfortably and securely. Since rings are an investment, taking the time to measure properly will save you the hassle of resizing later. Here are the most reliable ways to determine your ring size:

1. Measure a Ring You Already Own

If you have a ring that fits the finger you plan to wear your new ring on, simply measure it.

• Place the ring on a ruler and measure the inside diameter in millimeters (mm).
• Compare the measurement to a US Ring Size Chart.
  For example, a diameter of 16.5 mm = US Size 6, while 17.3 mm = US Size 7.
  

2. Measure Your Finger with a String or Paper Strip

• Cut a thin strip of paper or use a piece of string.
• Wrap it around the base of your finger (not too tight, not too loose).
• Mark where the ends meet, then measure the length with a ruler.
• Use a conversion chart to find your US ring size based on the circumference.
  For example, 54.5 mm circumference = US Size 7.
  

4. Order a Ring Sizer Tool

For the most accurate home measurement, order a plastic or metal ring sizer online. It works like a keyring with different size bands you can try on your finger until you find the perfect fit.

5. Visit a Professional Jeweler

The most accurate way is to visit a local jeweler. They use professional ring sizers and can quickly determine your exact size.

Still unsure? Contact us for personalized sizing help!

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately for assistance.

Order Changes:

• Size or color modifications
• Address updates
• Item additions or removals
• Complete cancellation

Important: Once an order enters fulfillment, changes may not be possible.

Yes, you can update your shipping address before your order leaves our manufacturing facilityby contacting us directly. Once the item has been shipped, the address cannot be changed, and we will not be responsible for any lost parcels due to an incorrect address.

You can reach our customer service team through multiple channels for quick assistance.

Contact Options:

1. Live Chat: Available 9 AM - 6 PM EST
2. Email: mapplegems@gmail.com
3. WhatsApp: Chat with us on WhatsApp
4. Contact Form: Available 24/7

We typically respond within 24 hours!

At first glance, moissanite and lab-grown diamonds may look very similar, but they are two completely different gemstones with unique compositions, properties, and price points. Here’s what sets them apart:

1. Composition

• Moissanite is made of silicon carbide.
• Lab-grown diamonds are 100% real diamonds, made of pure carbon, created in a laboratory using the same conditions under which natural diamonds form.

2 . Brilliance & Sparkle

• Moissanite has a higher refractive index (2.65–2.69) than diamonds, meaning it shows more rainbow-colored flashes, often called the “fire” effect.
• Lab-grown diamonds sparkle the same way as mined diamonds, with a balance of brilliance and white light return.

3 . Hardness & Durability

• Diamonds (including lab-grown) are the hardest known mineral with a 10/10 on the Mohs hardness scale.
• Moissanite is extremely durable too, with a rating of 9.25/10, making it suitable for daily wear.

4. Price

• Moissanite is much more affordable than both mined and lab-grown diamonds.
• Lab-grown diamonds cost less than mined diamonds but are still more expensive than moissanite because they are chemically identical to natural diamonds.

5. Appearance

• To the untrained eye, both look very similar.
• Under bright light, moissanite tends to display more colorful flashes, while diamonds (natural or lab-grown) give off a classic, crisp white sparkle.

6. Sustainability

• Moissanite is always lab-created, making it ethical and eco-friendly.
• Lab-grown diamonds are also sustainable compared to mined diamonds, but the process requires more advanced technology and energy.