Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be unworn and unused, in the same condition you received it, with the original jewelry tag attached and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at support@mapplegems.com. Returns sent to us without requesting authorisation first cannot be accepted.

Condition of returned items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mapplegems.com. Please note that returns will need to be sent to the following address: Mapple Gems, 319 Royal Plaza, Ved Road, Katargam, Surat, Gujarat 395004, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mapplegems.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mapplegems.com.

• Items must show no scratches or signs of wear.
• Items must not have been resized, engraved or altered in any way.
• Items returned without their original jewelry tag are not eligible for refund or exchange.
• Any promotional gift received with the order must be returned with it. If it isn't, the retail value of that gift is deducted from your refund.
• Items returned in unacceptable condition will be sent back to you at your expense.

Damages and issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, incorrectly engraved, or simply not what you ordered, contact us straight away at support@mapplegems.com and we'll make it right. Report it within the 14-day window so we can act on it.

Non-returnable items

• Customised and special-order items — including changes to ring size, stone size, stone type, engraving, colour, or any design modification you requested — are non-refundable and non-returnable, because they are made specifically for you and cannot be resold.
• Items purchased from the clearance collection.
• Items received as a replacement or exchange.
• Gift cards.

Exchanges

The fastest way to get what you want is to return your item and, once the return is approved, place a new order.

To exchange, contact us at support@mapplegems.com within 14 days of delivery, return the item once authorised, and we'll issue store credit you can use for the new piece.

Return shipping

You arrange and pay for return shipping, and you must use a tracked service — untracked returns cannot be processed. Send us the tracking number and courier once your parcel is on its way.

We reimburse $10 as store credit toward your return shipping when the fault is ours:

• You received the wrong item.
• The item arrived broken or defective.
• The engraving is incorrect.

For exchanges made for other reasons — wrong size ordered, or you simply don't like the piece in person — the $10 exchange shipping fee is charged to you.

Original shipping charges are non-refundable, including on orders that qualified for free or reduced shipping, as the shipping cost is incurred on every order.

Please do not send returns to the address on your parcel. That is not our returns address and sending there will delay your return. Use the address below.

Refunds

Once your return reaches us, we inspect it within 5 business days and let you know whether the refund is approved.

If approved, your refund is issued to your original payment method within 7 business days. If you'd prefer store credit instead, just tell us. Bear in mind your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at support@mapplegems.com.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unworn and unused, in its original condition and packaging with tags, and you'll need your receipt or proof of purchase. EU refunds are issued to the original payment method.

Cancellations

If you cancel an order that has not yet entered production, contact us at support@mapplegems.com as soon as possible. Because every piece is made to order, once production has begun a cancellation is treated as a return and the terms above apply.

Rose and yellow gold finishes on sterling silver

Rose and yellow gold colouring on our 925 sterling silver pieces is a plated surface finish. With daily wear, rubbing and contact will cause this finish to fade over time. This is normal for plated finishes and is not considered a quality fault.

Returns address

Mapple Gems 319 Royal Plaza, Ved Road, Katargam Surat, Gujarat 395004, India Phone: +91 9664543354 Email: support@mapplegems.com