For orders placed before 7am AEDT, we endeavour to process the same business day. Orders placed after 11am AEDT will be processed the next business day.
During sale events and new collection launches, there may be a slighly longer processing time.
All Auguste orders are hand-picked and packed with love from Byron Bay, Australie.
You can choose between a refund or a credit note on full priced items.
Great! Love the look, had to shop back for a bigger size but the process was easy
This ring is STUNNING! The stones are beautiful and the center stone is just the right size! Not too big or fake looking. The bands are pretty enough to be worn alone. Aside from the super affordable price, and fast shipping, I also appreciate that the stones are lab created, and not conflict diamonds! I’ll definitely be keeping my eye on this shop for other items.
Exactly what I was looking for, for my girlfriend (hopefully soon to be fiancée). It’s amazing and beautiful. Thanks.
We offer a 30-day return policy for all unworn items in their original condition with tags attached.
Please note: Return shipping costs may apply for non-defective items.
Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery.
Visit our shipping page for more details.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Note: Some restrictions may apply to certain countries.
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
You can also track orders in your account dashboard.
We accept all major payment methods for your convenience and security.
All transactions are secured with 256-bit SSL encryption for your protection.
Finding your correct ring size is important to ensure your ring fits comfortably and securely. Since rings are an investment, taking the time to measure properly will save you the hassle of resizing later. Here are the most reliable ways to determine your ring size:
If you have a ring that fits the finger you plan to wear your new ring on, simply measure it.
For the most accurate home measurement, order a plastic or metal ring sizer online. It works like a keyring with different size bands you can try on your finger until you find the perfect fit.
The most accurate way is to visit a local jeweler. They use professional ring sizers and can quickly determine your exact size.
Still unsure? Contact us for personalized sizing help!
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately for assistance.
Important: Once an order enters fulfillment, changes may not be possible.
Yes, you can update your shipping address before your order leaves our manufacturing facilityby contacting us directly. Once the item has been shipped, the address cannot be changed, and we will not be responsible for any lost parcels due to an incorrect address.
You can reach our customer service team through multiple channels for quick assistance.
We typically respond within 24 hours!
At first glance, moissanite and lab-grown diamonds may look very similar, but they are two completely different gemstones with unique compositions, properties, and price points. Here’s what sets them apart:
1. Composition
2 . Brilliance & Sparkle
3 . Hardness & Durability
4. Price
5. Appearance
6. Sustainability
✨ At Mapple Gems, we believe jewelry should shine with purpose. With “Building Forever” at our heart, every piece you choose from us does more than just add beauty to your life — it helps create lasting change. We proudly donate 2% of our profits to support child education and animal welfare, ensuring your purchase contributes to a brighter future for children and a kinder world for animals. When you wear Mapple Gems, you’re not only celebrating love and elegance but also making a meaningful impact. 💎🌍
